Working with the AI team

Audience: Customer.

What the AI is good at

• Quick answers about products, services, hours, scheduling
• Drafting follow-ups
• Triage and routing your request to the right human

When a human takes over

• Anything financial above a small threshold
• Disputes
• Anything you explicitly ask a human about

If something feels off

Ask for a human. The system is designed so that's a one-step request.