Zendesk

Category: Customer Support
Connect by: Paste an API key
Official API docs: https://developer.zendesk.com/api-reference/ticketing/

What the agent can see

Capability	API call	Risk	Needs approval
List tickets ordered by most recently created. (docs)	GET /tickets.json?sort_by=created_at&sort_order=desc	🟢 low	— no
List users (agents and end users) in the account. (docs)	GET /users.json	🟢 low	— no

What the agent can do

Capability	API call	Risk	Needs approval
Create a new support ticket (subject + first comment body, optional priority). (docs)	POST /tickets.json	🟡 medium	✅ yes
Add a public (customer-visible) comment to an existing ticket. (docs)	PUT /tickets/{id}.json	🟡 medium	✅ yes
Update a ticket's status (new/open/pending/hold/solved/closed). (docs)	PUT /tickets/{id}.json	🟢 low	✅ yes

Connecting it

• You provide: API token (+ subdomain & agent email)
• Where to get it: Zendesk Admin Center → Apps and integrations → Zendesk API → enable Token access → add an API token. Auth is email/token against your {subdomain}.zendesk.com.
• Permissions/scopes: none / not scope-based

Account setup

• Account needed: A Zendesk Support account with API token access enabled and an agent.
• App registration: API token in Admin Center; OAuth app only for multi-account.
• Verification required: Marketplace listing review only for public apps.
• Testing: Zendesk trial.

Limits

Zendesk per-minute rate limits vary by plan (e.g. ~100 req/min on standard, higher with the High Volume API add-on). HTTP 429 with a Retry-After header on exceed.